This Privacy Policy explains how personal information connected with gransinoca.org and a Gransino account may be processed. By using the website, registering or contacting support, you acknowledge the practices described below.
Information we collect
Information may be provided directly during registration, verification, cashier use or support contact. It can include your name, date of birth, address, email, telephone number, account credentials, payment details, transaction history and documents requested for identity or source-of-funds checks.
Technical information may also be collected automatically, including IP address, device and browser type, language, approximate location, login events, pages viewed, referral data and cookie identifiers.
How information is used
- To create, secure and administer your Gransino account.
- To process deposits, withdrawals and bonus activity in CAD or another supported currency.
- To confirm identity, age and payment ownership.
- To detect fraud, account misuse, money laundering and security threats.
- To provide customer support and resolve account disputes.
- To meet licensing, tax, legal and responsible-gambling obligations.
- To improve website performance and personalize available content.
Cookies and local storage
Cookies may keep a session active, remember preferences, measure website performance and support fraud prevention. Essential cookies are required for account and security functions. Browser settings can remove or restrict optional cookies, although blocking essential storage may prevent parts of the website from working correctly.
Payments and service providers
Selected information may be shared with payment processors, identity-verification services, game providers, hosting and security suppliers, professional advisers or public authorities when necessary. These recipients receive only the information required for their role and are expected to apply appropriate safeguards.
Retention and protection
Information is retained for as long as needed to provide the account and comply with applicable legal or licensing duties. Security measures include encrypted connections, access controls, monitoring and verification procedures. No online system can eliminate every risk, so players must also protect their password and devices.
Your privacy requests
Depending on applicable law, you may ask to access, correct or restrict the use of personal information connected to your account. Some records cannot be deleted immediately where retention is required for payments, fraud prevention, disputes or regulatory compliance. Send privacy questions to [email protected].
Policy updates
This policy may be updated when services, legal duties or processing practices change. The latest version published on this page applies from its displayed update date.
Last updated: 11 August 2026.