Gransino customer support is available 24 hours a day, seven days a week. Contact the team whenever you need help with your account, a promotion, identity verification or a payment.
Live chat
Live chat is the fastest way to receive help. Sign in to your Gransino account and open the chat control from the website menu. Keep your account email and a clear description of the issue ready, but never send your password or full payment credentials in chat.
Email support
For a question that requires additional detail, email [email protected]. Include the email registered to your account, the approximate date of the event and any relevant transaction reference. Do not attach identity documents unless the support team has provided secure instructions.
Payment and withdrawal enquiries
When asking about a pending deposit or withdrawal, provide the payment method, amount in CAD, request date and transaction reference. Withdrawal approval normally takes one to three business days, while bank transfers may require three to five business days. Verification and active bonus wagering can affect processing.
Bonus questions
Before contacting support, open the promotion inside your account and check its minimum deposit, wagering requirement, eligible games and expiry time. If the displayed reward is different from the offer selected during registration, take a screenshot before starting to play.
Account safety
Gransino support will not ask for your password. Use only the contact controls shown on this website or inside your account, and do not send account information through social-media comments or unofficial messaging profiles.
Last updated: 11 August 2026.